Privacy Policy

Last updated: 4 August 2026

This Privacy Policy explains how Forthcoming Group Ltd ("we", "us", "our") collects, uses and protects the personal data you provide when you use this website or get in touch with us. We are committed to handling your information responsibly and in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Forthcoming Group Ltd is a company registered in England and Wales (company number 13854063). Our registered address is Office 1, Above Delton Pet Supplies, Wards Business Park, Sunderland SR2 9TE. We are the "data controller" for the personal data described in this policy.

For any privacy questions or requests, contact us at info@forthcominggroup.com or call 0191 716 5095.

What data we collect

  • Quote and survey requests: the details you enter into our quote forms, including your name, contact details and information about the work you are enquiring about. These forms are provided by our customer enquiry platform (see "Who we share it with").
  • Free guide request: your name and email address.
  • Analytics data: anonymised usage data such as pages visited, device type and approximate location, collected via Google Analytics to help us improve the site (see "Analytics" below and our Cookie Policy for how to opt out).
  • Advertising data: the pages you visit here, recorded by the Meta Pixel so we can measure our advertising and show our ads to people who have shown an interest in our services. See our Cookie Policy for how to control this.

How we use your data and our legal basis

  • To respond to your enquiry and provide a quote — on the basis of taking steps at your request prior to entering a contract.
  • To send you the free guide you requested — on the basis of your consent.
  • To understand how our website is used and improve it — on the basis of our legitimate interests.
  • To measure our advertising and show our ads to people who have visited this site — on the basis of our legitimate interests.
  • To protect our website and forms from spam and abuse — on the basis of our legitimate interests.

We do not sell your personal data, and we do not use it for marketing without your consent.

Who we share it with

We use a small number of trusted third-party providers ("processors") to run this website and respond to enquiries:

  • Our customer enquiry platform — hosts the quote and survey forms on this site and manages the enquiries submitted through them.
  • Amazon SES — delivers the emails generated by our guide form.
  • Cloudflare — hosts the website and provides security (including the Turnstile anti-spam check).
  • Google Analytics — measures website usage.
  • Meta (Facebook and Instagram) — measures the results of our advertising and lets us show ads to people who have visited this site.
  • Voomly — hosts video content embedded on the site.
  • Google Maps — displays our service-area map.

These providers only process your data on our instructions. Some may process data outside the UK; where they do, appropriate safeguards are in place.

Analytics

We use Google Analytics to collect anonymised, aggregated information about how visitors use this site. We do not use it to identify individual visitors. We do not currently show a cookie consent banner, so if you would prefer not to be included in analytics you can:

For more about the cookies we use, see our Cookie Policy.

How long we keep it

We keep enquiry details for as long as needed to respond and for our legitimate business records, and no longer than necessary. Analytics data is retained according to our Google Analytics settings. You can ask us to delete your data at any time.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, email info@forthcominggroup.com.

Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.